Online Complaint Management System
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Complaint Management Software
The world’s most effective solution for managing customer complaints effectively, An agile and scalable online complaint management system. Manage customer complaints gently with a high-tech Compliant Management System.
What is Online Complaint Management System?
Online Complaint Management System is an online portal that helps manage online customer complaints. It provides a comprehensive platform to resolve these complaints with ease. Its features include an online complaint box where customers can drop in their complaints so that the service provider can access, analyse and respond to the customer issues.
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Advantages of Our Online Complaint Management System
The web complaint management software allows the user to record the complaint and load it to the complaints database.
- It offers a strategic method for online lodging and tracking customer concerns and issues.
- You can access each complaint’s history and check the status update. It has the details of how a complaint is being progressed and what actions are being taken.
- After a complaint is recorded by a user, an Administrator reviews it and then led to the complaints workflow.
- The admin can assign it to a particular service engineer to resolve the issue.
- The Service engineer then acts on it and updates the status.
Our services include:
✔️ User-friendly dashboard to manage the complete complaint management software
✔️ Secure admin login to monitor, track, and control customer complaints
✔️ Admin panel to create, add, and manage service engineers efficiently
✔️ Admin access to add and manage support agents seamlessly
✔️ Automated complaint assignment system for faster issue resolution
✔️ Service engineers can log in to view and manage assigned complaints
✔️ Real-time complaint resolution with status updates by service engineers
✔️ Customers can log in to register complaints online easily
✔️ Customers can track complaint status and view complete complaint history
